Patients who wish to be considered for the Patient Transport Service must be assessed by the Bristol, North Somerset, and South Gloucestershire Patient Transport Hub (BNSSG PTH) against the national eligibility criteria that can be found here. Non-emergency patient transport is available if:
Your medical condition means that you cannot use other forms of transport without it being detrimental to your health.
Your mobility means that you would be unable to access any other healthcare by other means.
You need the skills or support of patient transport staff before/on/after the journey.
If you think you might be eligible to receive non-emergency patient transport, please get in touch with the BNSSG PTH as soon as you get confirmation of your medical appointment on
Before you ring, please ensure you have a pen and paper, your NHS number and appointment details available.
The BNSSG PTH will also be able to give you advice on other options available to you should you not be eligible for the Patient Transport Service.
The BNSSG PTH is operated by Bristol Ambulance and is open from 08:00 am to 6:00 pm Monday to Friday. Our friendly and knowledgeable staff will be able to answer your enquiries on eligibility and booking your transport.
Do you use non-emergency patient transport services?
Please tell us about your experiences so that we can make sure services continue to meet patients' needs.
If you need Patient Transport to get to a hospital appointment, call us on 0300 777 6688. We will check that you are eligible and then book your transport with the transport provider.
Please click the link below if you have any questions, including about escorts and cancelling your transport
You may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme (HTCS).
Find out morePatient Transport is commissioned by Bristol, North Somerset, South Gloucestershire, Integrated Care Board.
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