Our most commonly asked questions are below:
In certain circumstances, you may be able to have someone accompany you on your journey.
You may be eligible to have an escort accompany you on your journey if you have any specific requirements. The escort could be a healthcare professional, relative or carer who can provide a necessary skill or service which cannot be provided by the patient transport staff, for example, to accompany someone with a physical or mental incapacity or to act as a translator. An escort may also be a person recognised as a parent or guardian of an eligible patient under the age of 16.
You will need to advise us of an accompanying escort before your journey. An escort must be booked in advance to be able to travel with you on the day.
PTS is a limited service, so we can only allow escorts to travel with those who genuinely need additional support. However please remember that when using the service you are in the care of healthcare professionals who will accompany you to your appointment and assist with any mobility needs.
Below are some frequently asked questions about escorts, however, if you have any further queries, please call 0300 777 6688
If an escort travels with a patient to the hospital and unexpectedly gets admitted, will the escort be taken home by PTS?
If a patient is admitted to the hospital and therefore their return journey is cancelled, we would unfortunately not be able to take the escort back to the pick-up address.
A patient has a hospital appointment and needs PTS but they are a full-time carer for their partner/child, are they able to travel too?
Although we appreciate that this can be a difficult situation, unfortunately, we are unable to allow a booking for an escort for this reason.
A patient has an escort but they don't live with the patient, can we pick them up from another address?
No. All escorts must travel from and back to the same address as the patent.
Please remember to cancel your booking if you no longer need it. This helps ensure that the resources can be made available to others who need them. If you did not book your transport yourself, please inform the hospital department or clinic and request that it be cancelled on your behalf, or you can call us on the number below
To cancel transport please call us on 0300 777 6688
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